The short answer

Your enquiry opens a conversation with FeelSecure. An insurance professional helps clarify your needs and the information required for quotation assistance. Sending a message does not purchase insurance or confirm that cover has started.

Choose the contact channel that works for you

The quote page lets you choose an insurance interest and then WhatsApp, Viber, Facebook / Messenger, phone or email. WhatsApp and email links prepare a short enquiry for you to review. You decide whether to send it in the app that opens.

For Messenger or Viber, copy the suggested message if you want to keep the product context. For Viber, add one of the displayed Viber numbers as a contact in the app, then start a chat. If Messenger does not open, use the permanent Facebook page or choose another contact method.

Explain your needs and what remains uncertain

Tell the agent what you want to insure and the questions on your mind. It is fine to choose ‘Not sure’ if you do not know the category. You can also say which details you are still checking.

Ask which information is necessary for the next step and how to share it. This website does not store customer documents or provide an application account.

Ask for a guided review of the quotation

When a quotation is available, check it against your original request. Ask about the scope of protection, relevant limits, deductibles, exclusions, eligibility, quoted cost and proposed period. Ask the agent to identify any information or decision that remains outstanding.

If the quotation differs from what you expected, clarify that before deciding. Keep a copy of the terms you were given so the discussion has a clear reference.

Confirm what happens next

Ask which steps are required before insurance can take effect and how acceptance and the effective date will be confirmed. An enquiry or quotation by itself is not confirmation of insurance.

FeelSecure provides personal assistance during its listed office hours. There is no promised instant quotation or response time. You can find the weekday hours, lunch closure and contact details on the Contact page.

This guide is general information. The relevant quotation and policy terms govern actual cover.